Privacy Policy

This Privacy Policy explains what information we collect, how we use and disclose it, how we protect it, and the choices and rights available to you.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website and business, we may collect the following categories of information.

Information You Provide Directly

We may collect information you voluntarily provide, including:

• Full name

• Email address

• Telephone number

• Billing address

• Shipping or delivery address

• Account login information, if applicable

• Information submitted through contact forms

• Order, purchase, subscription, or service information

• Communications and correspondence with us

• Information you provide when requesting customer support

• Other information you voluntarily submit to us

Please do not provide sensitive personal information through forms on our website unless we specifically request it and provide an appropriate method for doing so.

Payment Information

Payments made through our website may be processed by third-party payment processors, including Stripe, rather than being processed directly on our servers.

When you make a payment, the payment processor may collect information necessary to process the transaction, such as payment card information, billing information, transaction information, and information used for fraud prevention and authentication.

We generally do not receive or store your complete payment card number, card security code, or other sensitive payment credentials on our own servers when payment processing is handled by Stripe.

Stripe processes personal and transaction information in accordance with its own privacy practices and applicable agreements. Stripe explains that, when acting as a processor or service provider for a business, it processes customer personal information to provide payment and related services. (Stripe)

You can review Stripe’s Privacy Policy at Stripe Privacy Policy.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• General geographic information

• Referring website or URL

• Pages viewed

• Date and time of visits

• Website activity and interactions

• Diagnostic and technical information

We may use this information for website operation, security, analytics, troubleshooting, and improvement.

2. How We Use Personal Information

We may use personal information to:

• Provide, operate, maintain, and improve our website

• Process and fulfill orders and transactions

• Process payments and refunds

• Provide products and services

• Communicate with you about purchases, orders, accounts, or services

• Respond to questions and customer-service requests

• Send transactional communications

• Detect, investigate, and prevent fraud, unauthorized transactions, abuse, and security incidents

• Maintain the security and integrity of our website and systems

• Maintain business, accounting, tax, and financial records

• Comply with applicable laws, regulations, legal processes, and governmental requests

• Enforce our agreements, policies, and terms

• Analyze website usage and improve our offerings

• Send marketing communications where permitted by law and, where required, with your consent

We will not use personal information for purposes that are materially incompatible with the purposes described in this Privacy Policy without providing appropriate notice or obtaining consent where required by applicable law.

3. Payment Processing Through Stripe

Sdranoel Incorporated may use Stripe to process payments.

When you initiate a payment, information may be transmitted to Stripe and its applicable financial, banking, payment-network, fraud-prevention, and service-provider partners as necessary to authorize, process, secure, document, and complete the transaction.

Stripe may process information such as your name, contact information, billing information, payment method information, transaction amount, transaction date, purchase information, payment status, refund information, chargeback information, and information necessary for fraud prevention or authentication.

Stripe states that transaction data may include payment-method information, merchant and transaction details, purchase information, payment status, refunds, chargebacks, and related information. (Stripe)

Sdranoel Incorporated does not request that customers provide complete payment-card information directly to us through ordinary website contact forms.

Payment information should be submitted only through the payment interface provided for that purpose.

Stripe’s processing of personal information is governed by Stripe’s applicable privacy policy and contractual terms. Nothing in this Privacy Policy changes Stripe’s independent obligations or policies.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

• Operate essential website functions

• Maintain sessions and preferences

• Remember shopping-cart or checkout information

• Understand website traffic and usage

• Improve website performance

• Detect fraud and security threats

• Measure marketing effectiveness

• Provide or support relevant advertising, where applicable

Some third-party services integrated into our website may also place cookies or similar technologies.

Where required by applicable law, we will request consent before placing non-essential cookies or similar technologies.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. How We Share Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary for the purposes described in this Privacy Policy:

Service Providers

We may share information with companies that provide services to us, such as:

• Payment processing

• Website hosting

• Cloud storage

• Information technology

• Security and fraud prevention

• Analytics

• Communications

• Customer support

• Shipping and fulfillment

• Accounting and professional services

These providers may process personal information only as necessary to provide services to us or as otherwise permitted by law.

Payment and Financial Institutions

Information may be shared with Stripe, banks, payment networks, card issuers, payment-method providers, and other financial institutions as necessary to process transactions, prevent fraud, authenticate payments, resolve disputes, and comply with applicable requirements.

Legal and Regulatory Disclosures

We may disclose information when reasonably necessary to:

• Comply with applicable law

• Respond to lawful requests

• Comply with subpoenas, court orders, or legal process

• Protect our rights or property

• Protect the safety of our customers, employees, or others

• Investigate fraud or security incidents

• Enforce our agreements

Business Transfers

If Sdranoel Incorporated is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

With Your Direction or Consent

We may disclose information when you direct us to do so or otherwise consent to the disclosure.

We do not sell personal information in exchange for monetary consideration unless this Privacy Policy is expressly updated to state otherwise.

6. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide requested products and services

• Complete transactions

• Maintain business and financial records

• Meet accounting, tax, legal, regulatory, and compliance requirements

• Resolve disputes

• Prevent fraud and abuse

• Enforce agreements

• Maintain appropriate business records

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

When information is no longer reasonably necessary, we may delete it, anonymize it, or securely dispose of it, subject to applicable legal and operational requirements.

Payment records may need to be retained for accounting, tax, fraud-prevention, chargeback, dispute-resolution, and legal purposes.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

For payment transactions, we use third-party payment infrastructure such as Stripe rather than intentionally storing complete payment-card information on our own systems where the applicable Stripe integration is designed to handle that information.

Stripe states that it maintains PCI Level 1 certification for its services. (Stripe Support)

8. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment services, or other resources.

We are not responsible for the privacy, security, or content practices of third parties that we do not control.

When you use a third-party service, including a payment service such as Stripe, that service’s own privacy policy and terms may apply.

We encourage you to review the privacy policies of third-party services before providing personal information.

9. Your Privacy Choices

Depending on where you live and applicable law, you may have rights concerning your personal information.

These may include the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of personal information

• Request restriction of certain processing

• Object to certain processing

• Request portability of certain information

• Withdraw consent where processing is based on consent

• Opt out of certain marketing communications

• Lodge a complaint with an applicable privacy or data-protection authority

Some rights are subject to exceptions and limitations under applicable law.

To exercise an applicable privacy right, contact us using the information provided in the Contact Us section below.

We may need to verify your identity before completing certain requests.

10. Marketing Communications

If you subscribe to receive marketing communications from us, we may use your email address or other contact information to send promotional or informational communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe mechanism included in the communication or by contacting us.

Even if you opt out of marketing communications, we may continue to send non-promotional communications that are necessary to complete a transaction, provide a service, administer an account, or communicate important information about our business relationship.

11. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child under 13 has provided personal information to us, please contact us so that we can take appropriate steps to delete the information.

If applicable law establishes a higher minimum age for collection or processing without parental consent, we will comply with that requirement.

12. United States Privacy Rights

Depending on your state of residence, you may have additional privacy rights under applicable state privacy laws.

Those rights may include rights concerning access, correction, deletion, portability, opt-out of certain forms of processing, and appeals of certain privacy decisions.

The availability and scope of these rights depend on the law applicable to you and whether Sdranoel Incorporated is subject to the relevant statute.

Requests may be submitted using the contact information below.

We will not unlawfully discriminate against you for exercising privacy rights available to you under applicable law.

13. California Residents

If California privacy law applies to Sdranoel Incorporated and to your information, California residents may have additional rights under applicable California privacy legislation, including the California Consumer Privacy Act as amended.

Where applicable, these rights may include the right to know, access, correct, delete, and obtain certain information about personal information collected by a business, as well as rights relating to certain disclosures or uses of personal information.

California residents may submit applicable requests using the contact information below.

We will verify requests as required by applicable law and will provide information regarding any applicable appeal process.

14. International Privacy

If you access our website from outside the United States, your personal information may be processed in the United States or other jurisdictions where we, our service providers, or payment processors operate.

Those jurisdictions may have data-protection laws different from those in your jurisdiction.

Where applicable law requires additional safeguards for international transfers of personal information, we will use legally recognized transfer mechanisms or other appropriate safeguards.

Stripe separately describes its international data-transfer practices and applicable privacy mechanisms in its Privacy Center. (Stripe)

15. Do Not Track

Some browsers offer a “Do Not Track” setting.

Because there is not currently a universally accepted standard for responding to browser-based Do Not Track signals, our website may not respond to such signals unless required by applicable law.

Where applicable law requires recognition of a legally recognized opt-out preference signal, we will honor that signal as required.

16. Fraud Prevention and Security

We and our service providers may process information to detect, prevent, investigate, and respond to:

• Fraudulent transactions

• Unauthorized payment activity

• Account abuse

• Identity misuse

• Security incidents

• Malicious activity

• Chargebacks and payment disputes

Payment processors and financial institutions may independently process information for fraud prevention, compliance, authentication, risk assessment, and security purposes.

17. Legal Basis for Processing

Where privacy laws require us to identify a legal basis for processing personal information, we may rely on one or more of the following:

• Performance of a contract

• Taking steps at your request before entering into a contract

• Compliance with legal obligations

• Legitimate interests, where permitted by law

• Your consent

• Protection of rights, safety, and security

• Other lawful bases recognized by applicable law

The applicable legal basis may vary depending on the information and the processing activity.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, legal requirements, or privacy practices.

When we make changes, we will update the Last Updated date at the top of this Privacy Policy.

If a change is materially significant and applicable law requires additional notice, we will provide notice through an appropriate method.

Your continued use of our website after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy to the extent permitted by law.

19. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact:

Sdranoel Incorporated
Email: Info@Sdranoel.com

20. Important Payment and Website Information

Sdranoel Incorporated is responsible for the products and services offered through its website, including applicable descriptions, pricing, fulfillment, customer support, refunds, cancellations, and customer communications.

Stripe is a payment-services provider and is not the seller of Sdranoel Incorporated’s products or services unless the applicable transaction expressly states otherwise.

Customers should direct questions concerning products, services, orders, refunds, cancellations, or fulfillment to Sdranoel Incorporated using the customer-service information provided on our website.

Stripe’s own terms and privacy practices may apply to payment processing and related services.