Refund Policy
CLIENT TERMS & CONDITIONS
(Acknowledgment Required Before Purchase)
Before completing any purchase, all clients must read, understand, and agree to the following legally binding terms. By submitting payment, the client acknowledges full acceptance of these terms.
1. Acknowledgment of Service Agreement
By purchasing any service, program, consultation, membership, or digital product from Sdranoel Incorporated, the client confirms that they have read and agree to these terms.
Sdranoel Incorporated provides professional consulting, business formation services, administrative support, and digital educational products. These services involve research, preparation, document drafting, filing, and intellectual property.
Because work begins immediately after payment and includes digital materials and administrative labor, all sales are final unless otherwise stated in writing or otherwise required by applicable law.
2. Payment Terms
All services must be paid in full or enrolled in an approved payment plan before work begins.
By submitting payment, the client authorizes Sdranoel Incorporated to begin work, which may include:
Internal file creation
Business research
Name availability searches
Document preparation
Strategy review
Administrative processing
Secretary of State filings
Access to digital materials
Client onboarding and communication
Payment serves as authorization to initiate work immediately.
3. No-Refund Policy
All services provided by Sdranoel Incorporated are non-refundable, including but not limited to:
Business formation services
LLC-to-Corporation conversions
Legacy Builder packages
Business consulting or mentorship
Business plans
Business credit programs
Non-profit filings
Tax filing services
Digital courses, masterclasses, or trainings
Membership programs
Any downloadable or digital product
Refunds will not be issued for reasons including:
Change of mind
Failure to complete intake forms
Failure to respond to communication
Disagreement with strategy
Personal financial hardship
State processing delays
A decision not to proceed after payment
Nothing in this policy is intended to waive or restrict any refund, cancellation, or other consumer right that cannot legally be waived under applicable law.
4. Payment Plan Terms
Payment plans are binding financial agreements. By enrolling, the client agrees:
All scheduled payments must be completed
Services begin upon the first payment
Failure to complete payments may result in suspension of services, collections, or other lawful enforcement of payment obligations
Remaining payments remain due according to the applicable payment-plan agreement
Clients should contact Sdranoel Incorporated promptly if they experience a billing issue or believe a payment was processed incorrectly.
5. Authorization to Begin Work
By submitting payment, the client explicitly authorizes Sdranoel Incorporated to begin work immediately.
This includes administrative tasks performed before visible deliverables are provided, such as:
File creation
Research
Strategy preparation
Document drafting
Communication with state agencies
Administrative processing
Services are considered initiated once payment is received.
6. Processing Timelines
Processing times vary based on:
Secretary of State timelines
State-specific requirements
Government delays
Client response time
Volume of client work
Estimated timelines are not guarantees.
Examples include:
Legacy Builder: minimum 8 weeks
LLC to Corporation Conversion: minimum 45 days
Journey to Success: approximately 90 days
Some states may require longer.
Sdranoel Incorporated is not responsible for delays caused by government agencies, third parties, state-specific requirements, or circumstances outside of the company’s reasonable control.
7. Client Responsibilities
Clients agree to:
Complete all intake forms promptly
Provide required documentation
Provide accurate and complete information
Respond to communication in a timely manner
Complete any required client actions necessary for the purchased service
Client-caused delays do not qualify for refunds.
Failure to provide required information or respond to communications may delay completion of services.
8. Dispute & Chargeback Policy
Clients are encouraged to contact Sdranoel Incorporated before initiating a payment dispute or chargeback so that the company has an opportunity to review and resolve the matter.
If a dispute or chargeback is filed, Sdranoel Incorporated may provide relevant documentation to the applicable payment processor, financial institution, or card network in accordance with applicable rules.
Such evidence may include:
Signed service agreement
Checkout policy acknowledgment
Proof of work initiation
Email and communication records
File preparation logs
Client onboarding records
Documentation of services performed
Evidence of digital-product delivery or access
Applicable transaction records
Nothing in these Terms prohibits a client from exercising any lawful right to dispute a transaction.
Fraudulent or intentionally deceptive claims may result in:
Immediate termination of services, where permitted
Suspension of access to applicable programs or services
Legal enforcement of valid payment obligations
Submission of relevant information to payment processors or other appropriate parties
9. Membership Programs
Membership fees are non-refundable because members receive immediate access to digital content and intellectual property.
Members may cancel future billing according to the applicable membership cancellation procedures, but past charges remain final once the applicable membership period or digital access has commenced, except where a refund is required by applicable law or otherwise expressly provided in writing by Sdranoel Incorporated.
Cancellation of a membership prevents future recurring charges but does not automatically result in a refund of previous payments.
10. Acknowledgment
By submitting payment to Sdranoel Incorporated, the client acknowledges that:
They have read and understood this Refund Policy.
They understand that services may begin immediately after payment.
They understand that applicable services and digital products are generally non-refundable once work has begun or access has been provided.
They understand that processing timelines are estimates and are not guaranteed.
They agree to fulfill the payment obligations associated with their purchase or payment plan.
They understand that any rights that cannot legally be waived remain unaffected by this Policy.
By completing the purchase, the client provides their acknowledgment and acceptance of this Refund Policy and the applicable Terms & Conditions.